The gamer away from Portugal got requested a withdrawal below a few weeks prior to distribution the problem. The player reported that they’d perhaps not received its withdrawal of 500 EUR, asked may 26th, despite getting all needed documents to the local casino. The fresh Problems Team had intervened and communicated for the gambling establishment, which reported that the new fee got canned to their stop. Just after comprehensive communications, the brand new casino had provided a plus while the payment, however the user insisted for the head commission of its earnings. The newest complaint is actually ultimately closed while the ‘Resolved’ by the Issues Team, showing your local casino had fulfilled the debt. The player of Greece had been concerned with a withdrawal you to is put off past the mentioned running duration of step 1-3 days from the conditions and terms.
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The ball player got confirmed one to their withdrawal consult had been pending while the March 12th in which he wasn’t required any verification. We’d advised the gamer to wait for a fortnight of the brand new time of his detachment demand just before i intervened. After extending the new waiting several months for the next week, the player had confirmed one to his detachment topic try fixed.
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The gamer of Slovenia had asked a withdrawal less than a couple of weeks prior to entry the brand new complaint. The player got expressed question along side decelerate, discussing you to definitely customer care are unacquainted with the problem. Although not, the issue is solved in the event the user obtained their withdrawal. I noted the fresh complaint since the ‘resolved’ within system following the profitable solution. The player out of Greece got awaiting a withdrawal to have below 14 days. The fresh Problems People had told the ball player one to detachment handling you may take up in order to two weeks due to you’ll be able to KYC verification or higher detachment consult regularity.
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The player away from Greece encountered a delayed withdrawal out of 150 euros that had been pending to own 15 weeks. Even with called Sportaza support service, the issue remained unresolved. The fresh criticism is actually escalated to the Grievances Party, and that conveyed on the casino to your player’s behalf. The fresh gambling establishment subsequently verified that the withdrawal consult ended up being accomplished.
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