How to Become a Help Desk Technician in 3 Steps
By following these procedures and protocols, you can effectively manage incidents, service requests, and changes to minimize their impact on business operations. To become proficient in a ticketing system, it’s essential to learn how to create, manage, and close tickets, as well as how to categorize and prioritize them. Familiarity with the system’s reporting and … Continue reading How to Become a Help Desk Technician in 3 Steps